ABOUT US
Service operations have evolved through three chapters: operationalisation, digitisation, and now automation and AI. Whilst organisations may be at different stages in this journey, many of the challenges they face are the same: How should we be organised? How do we get the best out of new technology? How do we best serve our customers? How do we get the best out of our people?
At C3T we support clients to take on the challenges that an evolving business landscape creates, enabling them to create resilient operations that deliver.
SECTORS WE COVER
The pace of technology-driven change and innovation in the banking sector continues to accelerate. Increasingly the interaction between technology and people will be key, pushing organisations to constantly challenge their operating models and ways of working.
Significant market consolidation means brokers will need to integrate and implement effective combined operating models. Carriers continue to face economic pressures, driving up costs and resulting in higher loss ratios. A relentless focus on operational efficiency and effectiveness is required.
Member expectations, regulatory and cost pressures will continue to drive major change in the Pensions sector. More flexible operations, better member journeys, lower cost servicing and faster client onboarding will be essential.
Mergers and acquisitions have been driving requirements for investment firms to think more about segmentation, service offering and operational efficiencies. Customer expectations around service and speed are causing requirements to evolve rapidly.
The Energy and Utilities sector is undergoing significant structural change. This will require operations to flex and adapt to meet new market and regulatory expectations. Investing in the design and implementation of agile operations will be key to this evolution.
why us
There are no rules and no pre-defined answers. We co-design solutions with you, understanding that we need to define the 'so what' rather than reiterating what you already know about your business.
Get in touch
.svg){kind=small}
We quickly integrate with your team and believe that learning is a two-way street. Whilst we don't claim to have all the answers, we are committed to finding and testing the right ones together as a team.
The path forward isn't always clear. Deliverables and objectives can change. Each engagement is designed to work in your situation, providing flexibility when required.
Trust is earned through actions, not words. By keeping our promises and being transparent we seek to build long-term relationships, enabling us to work faster and more effectively.
Acting with integrity is key to building trusted partnerships. We will always seek to do the right thing, being straightforward and transparent, even when that may be challenging.
MEET THE Founders
Our team consists of highly experienced and driven professionals, who are experts in their field. We combine a blend of permanent staff, associates and partners to create the best mix of expertise and capabilities within a project team to deliver our promises, at pace.
Experience. Results.
Russ Dickinson
Chartered Management Consultant
Managing Director
Russ has spent his career studying and working in the field of operations design, management and transformation. Initially in the FMCG sector, gaining experience in high pressure operational roles, before moving into operations consulting. In 2012 he moved to Financial Services, running large transformations for clients in banking, insurance and pensions, progressing to run the EMEA consulting practice for a medium sized consulting firm. C3T is the third chapter in Russ' career, creating a firm of service operations specialists focused on client value and results. Outside of work he enjoys a variety of sports including skiing, rowing and cycling, as well as supporting Nottingham Forest.
.webp)
Hervé Mazenod
Chartered Management Consultant
Managing Director
After an initial career in the FMCG and food manufacturing industries, Hervé moved to management consulting in 2000, where he worked across the semiconductor and pharmaceutical industries. In 2004 he joined a leading operations consulting firm and was part of the leadership team which grew the business and sold it in 2018. Following integration he was MD of the UK consulting business for a global consulting firm, before co-founding C3T. He has over 20 years’ experience in Financial Services. Outside work, you might see (and hear) him play the guitar in a rock covers band.
Contact us
