Our approach to operational recovery is pragmatic, hands-on, with a clear focus on people and culture. It delivers rapid results, skills transfer and leaves you with capabilities to continuously improve.
Rarely do transformations follow their initial roadmap - change is difficult. Our approach allows you to change course where required to ensure you deliver the desired outcomes for your people, for clients, for customers and for shareholders.
Creating effective operations is a journey not an event. Our approach to developing operational capability enables you to develop tailored practices, skills and structures specific to your needs, and aligned with your culture.
We help you grow profitably by closing operational performance gaps that often arise after business acquisitions. With our guidance, you can activate levers to bring rapid change.
In many instances, you may have a clear idea of what you need to achieve and how, but may lack the capacity or capabilities to execute. Our expert teams can provide additional capability to increase your internal delivery capacity.
our capabilities
We support you in designing customer journeys and processes to deliver experience and cost benefits, using appropriate technology that integrates with your business.
Using our holistic and structured approach to Operating Model design, we support service organisations to successfully evolve to meet current and future requirements.
We work with you to develop your operational practices and capabilities, improving performance so you can deliver results and keep your promises.
We work collaboratively with you to design training and coaching programmes to meet your operational leadership requirements, getting the most out of your operations and people.
Our change management approach focuses on the 'How' as well as the 'What'. Prioritising the people side of change helps ensure you can land and sustain results.
Our approach takes a holistic operational view when selecting technology, designing and implementing solutions. This increases your chances of success.
SECTORS WE COVER
The pace of technology-driven change and innovation in the banking sector continues to accelerate. Increasingly the interaction between technology and people will be key, pushing organisations to constantly challenge their operating models and ways of working.
Significant market consolidation means brokers will need to integrate and implement effective combined operating models. Carriers continue to face economic pressures, driving up costs and resulting in higher loss ratios. A relentless focus on operational efficiency and effectiveness is required.
Member expectations, regulatory and cost pressures will continue to drive major change in the Pensions sector. More flexible operations, better member journeys, lower cost servicing and faster client onboarding will be essential.
Mergers and acquisitions have been driving requirements for investment firms to think more about segmentation, service offering and operational efficiencies. Customer expectations around service and speed are causing requirements to evolve rapidly.
The Energy and Utilities sector is undergoing significant structural change. This will require operations to flex and adapt to meet new market and regulatory expectations. Investing in the design and implementation of agile operations will be key to this evolution.
why us
There are no rules and no pre-defined answers. We co-design solutions with you, understanding that we need to define the 'so what' rather than reiterating what you already know about your business.
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